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App Development
Hotel check-in web app
Smart Web Check In
68%
Guests check in themselves
22 min
Less desk time / evening
0
Clipboard steps
< 90s
Avg guest flow
Project overview
Front desks were drowning in clipboards at peak arrival times. Guests needed a faster path in; staff needed one live view of who was coming.
Project challenge
Arrivals meant clipboards, and the front desk lost the evening to paperwork. Guests queued while staff retyped the same details into the property system.
Our approach
We shipped a guest facing web check in flow and a staff arrival board that mirrors live status. No native app install required for guests.
Solution delivered
- 01Web check in so guests skip the clipboard
- 02A staff view of who is arriving
- 03Less evening paperwork at the front desk
Project deliverables
- Guest web check in flow
- Staff arrival dashboard
- Property system handoff
- Mobile first arrival experience
Project results
Guests check in on the web, and evening desk work gets shorter.
“Peak arrivals are quieter. Guests arrive ready, and the desk stays ahead.”